Terms & Conditions

Booking Confirmation

All bookings are provisional until we confirm the booking via email.

Deposit

Groups of 5 or more will be required to pay a deposit of £10 per person. This deposit will be deducted from the final bill amount. Any no shows for group bookings may lose their deposit money.

Cancellation

Deposits are non-refundable should you cancel a confirmed booking less than 24hours prior to the booking.

Menus & Drinks

Almost all of our dishes are prepared in our kitchens where nuts are used. So, any dish may contain nuts or traces of nuts. Kindly ask a member of staff if unsure or for any guidance.

No personal food and drink items to be brought inside the restaurant premises.

Management reserves the right to refuse alcoholic drinks to guests, who are already in high spirits or under 18 years old.

Loss & Damage

We advise all guests, please do not leave any personal belongings unattended at any time as the management will not be liable or responsible for any loss, theft or damage to your personal belongings.

Invoicing & Accounts

We accept all major cards.

Offers

In the event of unforeseen circumstances, the management reserves the right to alter, amend or foreclose the promotion without prior notice. We may change our published rates at any time with or without notice. At certain times of the year our standard rates may not be valid or be restricted. From time to time we may advertise and publish promotional prices and special offers, together with restrictions that will apply. Such offers are always subject to availability, will only apply to certain limited days and may be withdrawn at any time with or without notice.

Restaurant Rules

Kindly assist your children at all times during your visit at our restaurant. The management does not take any responsibility or liability for any accident occurred with any unattended children during your visit to the restaurant.

We will make every effort to have highchairs available for your visit, however it is subject to demand and at peak hours we do not guarantee this unless you confirmed this requirement at the time of booking.

Online Orders/ Website features

Purpose / Service

This site is intended to provide a simple and convenient service to our customers enabling them to see our menu and place orders with us online.

Changes

We always try and ensure all information given on the website is accurate, but it is subject to change without notice. It is not intended to give rise to any legally binding obligation and may not be considered to make any representation on any matter.

Order Status

After placing an online order, you will receive an auto-generated email message acknowledging your order.

We aim to deliver your food within 40 minutes, please be advised that during busy times delivery can take up to an hour.

Collection order should be ready within 20 minutes, please be advised collection orders can take up to 30 minutes during busy hours.

We will contact you should there be any issues with the order.

Customer Responsibilities

When making an order via our website you must carefully check the order details prior to clicking the “Place Order” button.

Password/Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. “Ginger & Spices” is not liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Timing

All transactions are at our discretion. We reserve the right to decline any order and are not obligated to give any reason. In exceptional circumstances we may have to change the order details and/or timings for example if we are unable to supply a particular menu item. In this situation you will have the right to cancel the order and if you decide to do so you will receive a full refund.